Canva Errors: Common Causes and How to Fix Them

How to fix Canva not working? It's a question that's on the minds of designers, students, and the millions of people who use Canva, just like you. Canva is a stable program most of the time. However, you may encounter some issues, such as:

· Canva download not working      

· Canva is slow or unresponsive      

· Canva not loading or displaying images, videos, etc. correctly      

If you are experiencing these issues, don't worry. In this article, SaDesign will help you fix some common Canva errors and get your Canva back to normal.

1. Ways to fix Canva error and not being able to access

This guide will show you how to fix Canva crashing issues. Here are some solutions you can try:

1.1. Check your Internet connection

Before diving into complex solutions, always start with the basics. Canva is an online tool, which relies heavily on a stable internet connection to function smoothly. Verify that you have a stable internet connection, as Canva lag can be caused by a poor network.

Make sure you're connected to a working internet connection and try reloading the Canva website or restarting the Canva app.

You can use a third-party tool, such as Fast.com , to verify your Internet connection speed.

1.2. Check Canva server status

You may not be to blame for this issue. Downdetector is a useful tool to check Canva's accessibility in case Canva's servers are down. That's one of the most common reasons why Canva is down.

1.3. Log back into your Canva account

You can try logging out and back into your Canva account in case you can access your account but Canva is having trouble loading designs.

This will repair your browser's connection to Canva's servers. It will also force your account to reload and refresh any recent changes to your designs.

1.4. Turn off your VPN

A virtual private network (VPN) may be interfering with communication between your browser and Canva's servers. To fix this, disable your VPN and try loading Canva again to see if it works.

1.5. Try another browser

If you have trouble using Canva on your chosen browser, you can always try a different one. Chrome, Firefox, and Opera are the most popular browsers and we recommend using them.

Sometimes Canva may work better on one browser than another. So if you are having trouble using Canva on one browser, you can choose a different internet browser and open the site there!

1.6. Clear cache and cookies

This is supposed to help reduce the loading time for websites you frequently visit on your browser. If you haven’t cleared your cache and cookies in a while, this could be affecting your internet speed for Canva to load.

Follow these steps to clear your cache and cookies:

Step 1: Open your internet browser history

Click the History tab in the drop-down menu in your browser's Settings . Or press CTRL + H on your keyboard.

Step 2: Next to the History tab , you will likely see a Clear browsing data option.

Click it and you will be able to clear cookies and cache data for a time range of your choice. If you have never cleared your history, this will probably speed up your loading times on websites. 

1.7. Disable browser extensions

Conflicting browser extensions can interfere with Canva's functionality. Temporarily disable all extensions, then check to see if Canva starts working.

How to disable extensions on your browser: Tap Settings on your browser > Select Extensions > Disable your extensions.

If Canva is indeed being crashed by a browser extension, re-enable each extension one by one to identify the problematic extensions. Consider removing or updating any extensions that are causing the conflict.

1.8. Change DNS server

Step 1: Open network settings:

On the computer's main screen, press the Windows + I key combination > On the Settings screen, select Network & Internet > Properties

Step 2: Access network settings:

Find DNS server assignment > select Edit > Select Manual

Step 3: Edit network settings:

Turn on IPv4 , and in the 2 boxes referred DNS and Alternate DNS enter the address 208.66.222.220 > Click Save to apply the changes.

1.9. Switch to Canva Pro

Sometimes you can't download your designs because of some premium elements that Canva free doesn't allow.

If you don't want your creativity and design productivity to be affected by Canva's limitations, you might consider upgrading to Canva Pro .

With a premium plan, you'll have unlimited access to Canva's resources and features. As a power user, you'll be one of the first people they call when trying to solve important problems.

1.10. Contact support

If none of the above steps resolve the issue, it’s time to seek help from Canva’s support team. Visit Canva’s support page or contact their customer support via email or live chat.

Provide them with detailed information about the issue you are experiencing, to speed up the troubleshooting process. This is the last resort to fix Canva error.

This is also a useful way to find out if the issue is on Canva's end or with your device or internet.

2. Ways to Avoid Canva Errors

Here are some other things you can do to avoid Canva errors:

· Make sure you have a fast and stable internet connection.      

· Use a browser and operating system supported by Canva.      

· Always keep your software up to date.      

· Close any unnecessary programs or tabs while using Canva.      

· Avoid using Canva on multiple devices for personal accounts.      

Luckily, it’s not very common for the entire Canva website to crash. However, whenever you do have issues loading the page, hopefully you can successfully fix the problem with these methods!

Design is not an easy job unless we are passionate about it. You always need to update your knowledge, new tools, and current trends to keep your designs trendy and not outdated.