How AI is changing the way we meet on Zoom?

As the world becomes increasingly connected and remote work becomes more common, Zoom has emerged as one of the most important video conferencing platforms. With millions of users every day, Zoom is not only an online meeting tool, but also a bridge for people to work, learn, teach, and even maintain social relationships. However, a major challenge remains: how to make meetings inclusive, accessible, and friendly for everyone, including those with language barriers, hearing or vision impairments.

Artificial intelligence (AI) has emerged as a promising solution. With its natural language processing, translation, and experience personalization capabilities, AI has been deeply integrated into Zoom to improve inclusivity and accessibility. From accurate real-time captioning, multilingual translation, to personalized text display, AI has made online meetings more intimate and friendly than ever. This is not only a technological step forward, but also an important milestone in promoting information equality in the digital environment. The question is no longer just “How many people can Zoom connect?” but “How many people can Zoom help feel connected?” It is in this approach that AI acts as a catalyst, making the video conferencing experience more equitable, friendly, and humane.

1. Basic information about Zoom

Zoom was founded in 2011 by Eric Yuan, a former Cisco WebEx engineer, with the goal of creating a simple, stable, and easy-to-use video conferencing platform. In less than a decade, Zoom has grown rapidly, becoming an indispensable tool for many businesses and organizations around the world. Especially during the COVID-19 pandemic, when millions of people were forced to work and study from home, Zoom became a "savior" to help maintain online activities.

Zoom’s standout feature is its ability to provide a seamless experience for meetings of all sizes, from small internal meetings to online seminars with thousands of participants. Its stable connectivity, user-friendly interface, and flexibility in expanding its features make it a top-of-mind platform. Features like screen sharing, digital whiteboards, breakout rooms, and integration with other applications make Zoom a versatile tool for education, business, healthcare, and more.

However, along with its rapid growth, Zoom also faces many challenges in terms of accessibility and inclusivity. An ideal video conferencing platform should not simply connect many people, but ensure that everyone, regardless of ability, language, or personal circumstances, can participate equally. This is the driving force behind Zoom's increasing investment in AI and accessibility features.

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2. How AI is making Zoom meetings more inclusive and accessible

2.1. More advanced and accurate real-time subtitles

One of the most important uses of AI on Zoom is real-time captioning. In the past, speech recognition technology struggled with accuracy, especially when there were multiple accents, fast speech rates, or background noise. But with AI, and especially advanced natural language processing models, captioning has become faster, more accurate, and more useful than ever.

AI is capable of analyzing audio in real time, recognizing speech and converting it into text with high accuracy. This helps the deaf, hard of hearing or those participating in noisy environments to still follow and grasp the content of the meeting. Real-time captions are also useful for foreign language learners, as they can listen and read at the same time to improve their comprehension.

A recent study found that, thanks to AI, Zoom captioning accuracy rates have reached over 90% in many contexts, even approaching the quality of human-generated captions. This is proof that AI not only saves resources, but also opens up equal access to information for millions of people around the world.

2.2. Set the font size, color, selection, and layout of the caption to suit your needs

Accessibility is not just about the information provided, but also how that information is displayed. Zoom allows users to customize captions using AI to adjust font size, color, and layout to suit individual needs. For example, people with low vision can choose large fonts and high-contrast colors for easier reading, while others can customize the display to suit their aesthetic or visual preferences.

AI plays a key role in identifying needs and recommending optimal settings for each person. Instead of applying a one-size-fits-all display style, AI learns from user behavior and makes personalized recommendations. This flexibility makes subtitles a more friendly and accessible tool, rather than just an add-on feature.

2.3. Supports over 36 languages ​​with real-time translation

In a globalized world, meetings often involve participants from many different countries and languages. AI on Zoom breaks down language barriers by providing real-time translation, currently supporting over 36 languages. This means that a meeting can be multinational but everyone can understand each other without the need for an interpreter.

Automated translation saves costs while improving collaboration. A multinational company can hold meetings with employees from multiple regions, and everyone can access the content in their native language. Furthermore, AI is capable of continuous learning and improvement, making translations more natural and accurate. Participants can follow the content without interruption, creating a more diverse and inclusive collaboration environment.

2.4. Improved bilingual subtitles in meetings

In addition to translation, Zoom has developed bilingual captions to help users follow two languages ​​at the same time. This feature is especially useful in education and training contexts, where learners can compare the original language and the translated language to improve their language skills. In the corporate environment, bilingual captions help international teams work more effectively, avoid misunderstandings, and speed up information processing.

AI not only ensures translation accuracy, but also intelligently aligns and displays bilingual content in a visual, easy-to-understand manner. This makes it easy for users to access information without being overwhelmed, thereby enhancing the experience in every context.

2.5. On-device processing options make your captions fast and reliable

One of the challenges of real-time captioning is processing speed and reliability. If all data has to be sent to a remote server, there can be latency, which affects the user experience. To overcome this, Zoom has integrated AI right on the device, allowing part of the speech recognition and captioning tasks to be processed locally.

This not only reduces latency, but also increases security as audio data does not always need to be sent out. Users can have greater peace of mind about privacy while enjoying fast, reliable captioning. This is a smart combination of cloud computing power and on-device processing capabilities, providing the best user experience.

2.6. Get started with improved accessibility in Zoom meetings

Beyond captions, AI also supports a range of other accessibility features to improve the online meeting experience. Users can easily enable these features right in the Zoom interface without complicated settings. AI helps suggest and guide people to get the most out of accessibility tools, from display adjustments to voice assistance.

A practical example is in the educational environment, where a deaf student can participate in an online class thanks to accurate captions and personalized display settings. Or in the corporate environment, an employee working abroad can participate in a global meeting in his or her native language, thanks to real-time translation. These experiences show that AI is not only about improving technology, but also creating human value in connecting people.

3. Conclusion

AI has ushered in a new era of Zoom video conferencing that is inclusive and accessible to everyone. From accurate real-time captioning, multilingual translation, bilingual subtitles, to personalized display and on-device processing, AI not only improves the experience, but also promotes information equality in the digital environment.

More importantly, these innovations are helping to bridge the gap between those with means and those with barriers, making Zoom a humane technology platform. In the future, as AI continues to develop, we can expect Zoom to become an increasingly comprehensive platform that not only serves communication needs but also contributes to building a fair, friendly, and inclusive digital world. Technology, after all, is not just a tool for work, but also a bridge for people to understand each other, cooperate, and develop together. And AI on Zoom is the clearest proof of that mission.