Zoom AI Companion: Powerful AI assistant for paid accounts only

In the context of the increasingly popular remote working world and hybrid models (combining face-to-face and online), online meeting platforms have become indispensable tools for millions of businesses, organizations and individuals. Among them, Zoom stands out as one of the leading solutions, widely trusted for its stability, flexibility and strong scalability.

However, to truly enhance communication and collaboration, an online meeting platform alone is not enough. Users increasingly expect smarter, more personalized experiences that save time and reduce manual workload. This is why Zoom introduced Zoom AI Companion , a comprehensive AI assistant that is integrated directly into the Zoom platform for paid users.

Zoom AI Companion is not just an auxiliary tool, but a digital “companion” that helps users work smarter, grasp information quickly, collaborate effectively, and even develop communication skills at work. With AI Companion, online meetings, group messages, and work emails become easier, more comprehensive, and less stressful. In this article, we will explore the Zoom AI Companion in its entirety: what it is, how it works, what benefits it brings in practice, and Zoom’s approach to AI to ensure transparency, security, and accountability.

1. Meet Zoom AI Companion

Zoom AI Companion is designed as a built-in AI assistant that fits into the way users use Zoom every day. You don't need to install additional software, no need to learn complicated procedures, just find the AI ​​Companion icon right on the Zoom Meetings control toolbar or Zoom Team Chat window. With just one click, AI Companion is ready to assist you.

Notably, AI Companion works seamlessly within the Zoom ecosystem: from Zoom Meetings, Zoom Team Chat, Zoom Whiteboard, Zoom Phone to email and group chats. This makes it a versatile assistant that accompanies you throughout your workday.

1.1. How Zoom AI Companion Helps You Throughout Your Day

Imagine a busy work day begins.

You turn on your computer and see a bunch of unanswered conversations. Instead of typing out each message, ask AI Companion to suggest responses. The personalized responses are professional, friendly, or brief, depending on your needs. This frees up your time to focus on more important projects.

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You’re a few minutes late for a meeting in the morning. Instead of interrupting your colleague to ask what you missed, you can simply ask AI Companion to summarize the key points that were discussed. This is especially useful in fast-paced work environments where every minute counts.

AI Companion not only summarizes the content, but also allows you to ask specific questions during the meeting. For example: “Did the client mention the project deadline?” or “What was the main point of conflict during the discussion?” AI Companion will analyze and provide answers in real time. After the meeting ends, its intelligent recording feature will automatically divide the recording into clear chapters, highlight important information, and suggest next action steps.

If you missed a meeting yesterday because you were on a business trip, don’t worry. AI Companion will provide a detailed summary, including who spoke, what topics were covered, and what actions to take. This helps you get back on track without having to ask someone else to explain again.

On stressful days with a flood of emails, AI Companion also plays an important role. It can help you draft a reply email, choosing the right tone from friendly, professional to formal. This is a great solution for those who often communicate via email but lack the time to pay attention to each word.

Additionally, with Zoom Team Chat, after multiple consecutive calls, your inbox can be flooded with notifications. AI Companion will quickly summarize the message content so you can grasp the whole picture, avoiding missing important information. In the near future, users will also be able to respond directly to AI suggestions, saving even more processing time.

Another cool example: when you and your team are brainstorming on a Zoom Whiteboard, AI Companion can suggest new ideas, organizing them by topic or category. This not only boosts creativity, but also creates coherence in the group work process.

In a chat channel, if members are discussing and intend to organize a meeting, AI Companion can automatically detect and suggest a “Schedule” button to simplify the process. Instead of switching between multiple tools, a meeting schedule is ready with just one simple action.

1.2. How AI Companion will continue to evolve

Zoom claims that AI Companion is just getting started. In the near future, it will become even smarter and more versatile. Users will be able to interact with AI Companion like a real assistant: ask it questions, request document searches, and even have it prepare content for an upcoming meeting based on documents stored in Zoom or from third-party apps.

During a meeting, you can ask AI Companion to find important information related to the issue being discussed or help you draft a technical support ticket on the spot. Once finished, AI Companion will present a summary, identify actionable tasks, and prompt you to share with your teammates in Zoom Team Chat.

Not stopping there, with Zoom Phone, AI Companion will support analysis of recorded calls, voicemail summaries and SMS. Thanks to that, businesses can draw insights from customer calls, improve service quality and respond faster.

Another highlight is the ability to create visuals on Zoom Whiteboard. When your team is brainstorming ideas for a marketing campaign, AI Companion can create visuals based on the discussion, making the ideas more visual and easier to implement.

In addition to work support, AI Companion also acts as a “personal coach”. It can analyze how you present in meetings, giving feedback on your speaking speed and the balance between speaking and listening. This is a great tool to improve communication and presentation skills.

2. Zoom's approach to AI

When deploying an AI assistant, security and transparency are always top concerns. Zoom developed AI Companion based on three principles: Responsible AI, user control, and flexible integration of leading AI models.

2.1. Commitment to Responsible AI

Zoom pledges not to use customer data including audio, video, chat content, screen shares, or attachments to train its or third-party AI models. All user data is processed for the purpose of supporting the experience, not for system training. This ensures absolute privacy and security.

2.2. Use AI capabilities the way you want

Zoom provides complete control to administrators, account owners, and meeting hosts. You can enable or disable AI Companion features as needed. Participants are also always clearly notified when AI Companion is active, ensuring transparency and consent during use.

2.3. Zoom's Connected Approach to AI

Unlike many platforms that rely on a single model, Zoom takes a federated AI approach . That is, AI Companion combines Zoom’s own large language model (LLM) with cutting-edge models from Meta Llama 2, OpenAI, and Anthropic. This combination provides flexibility, high accuracy, and superior quality, allowing users to benefit from rapid advances in AI without having to worry about which model to choose.

3. Conclusion

Zoom AI Companion is more than just a small add-on, it’s a huge step forward in redefining the online work experience. It gives users the ability to save time, increase productivity, enhance collaboration, and even improve personal skills.

With a philosophy of developing AI responsibly, transparently, and focused on users, Zoom has proven that artificial intelligence is not just technology, but a real tool to help people work smarter.

In a world where speed and efficiency are increasingly important, Zoom AI Companion is the ideal “companion” for every individual and organization. If you are using Zoom with a paid account, it is time to explore and take full advantage of the benefits that AI Companion brings to make every workday easier and more efficient.